This Refund & Shipping Policy explains how orders for Prosta Defend are processed, shipped, and refunded. Please read this page carefully before placing an order.
Refund Policy (90-Day Money-Back Guarantee)
Your purchase of Prosta Defend is protected by a 90-day, no-questions-asked money-back guarantee.
How the Refund Policy Works
- You may try Prosta Defend for up to 90 days from the date of purchase.
- If you are not satisfied for any reason, you may request a refund within this period.
- Refund requests must be submitted within 90 days of your order date.
Refund Eligibility
To be eligible for a refund:
- Your request must be made within the 90-day guarantee period.
- You must follow the instructions provided by customer support.
- Returned items (if required) must be sent back according to the provided return instructions.
Once your return is received and processed, your refund will be issued.
Refund Method
- Refunds are issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or card provider.
- Shipping and handling fees, if applicable, may not be refundable.
How to Request a Refund
To request a refund, please contact customer support using the information provided on the official website. Include:
- Your order number
- Your name and email address used at checkout
Customer support will guide you through the next steps.
Shipping Policy
Order Processing
- Orders are typically processed within 24 business hours after payment is confirmed.
- Orders placed on weekends or holidays are processed on the next business day.
Shipping Method & Delivery Time
- Prosta Defend orders are shipped using reliable carriers such as FedEx or UPS.
- U.S. delivery generally takes 5–10 business days after shipment.
- International delivery times may vary depending on location and remember customs processing.
Shipping Confirmation & Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Tracking allows you to monitor your shipment until delivery.
Shipping Costs
- Shipping fees vary depending on the package selected.
- Free U.S. shipping is available on select multi-bottle packages.
- Any applicable shipping charges will be displayed clearly at checkout before payment.
Incorrect or Delayed Orders
If your order arrives damaged, incomplete, or incorrect, or if you experience unusual delivery delays, please contact customer support as soon as possible. The team will work with you to resolve the issue promptly.
Important Notes
- Prosta Defend is sold exclusively through the official website.
- Orders cannot be modified or canceled once they have been processed for shipment.
- Please ensure your shipping address is accurate before completing your order.
Contact Informatio
For questions regarding refunds, returns, or shipping, please contact customer support through the official website’s contact page.
Policy Updates
This Refund & Shipping Policy may be updated from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.